FAQ
Contact Information
BeadsFactory, INC. is always happy to assist you in any way we can. Please take a moment to review the FAQ listed below for many answers regarding our online and retail store.
We have customer service representatives available by phone Monday through Friday, 9 a.m. - 5 p.m. PST to assist you:
(213) 624-2121 Online Store
(213) 627-9553 Retail Store
(2130 624-2127 Fax
If you have any additional questions or comments feel free to email us at info@beadsfactory.com
Our Mailing Address:
BeadsFactory, INC.
810 Maple Ave.
Los Angeles, California 90014
(213) 624-2121
Do you have a retail store, and if so where is it located?
Yes, we do have a retail store that has been located in Downtown Los Angeles, California for over 27 years. We are in the corner of 8th and Maple Ave, in between the Fashion and Flower District.
Retail store is located at:
Bohemian Crystal
810 Maple Ave
Los Angeles, CA 90014
(213) 624-2121
Can I place an order over the phone or in the mail?
We do accept and process phone and mail orders Monday-Friday, during regular business hours.
Is there a minimum purchase at your retail or online store?
Currently there is no minimum purchase at either our retail or online store.
What shipping methods do you offer and how much is pricing?
We Currently offer shipping through UPS, and USPS. Pricing will vary on size, and quantity per order.
How long does it take my order to ship?
We process orders Monday-Friday, and ship by 3:00pm. Please allow 1-2 Business days for your order to be shipped. Orders received past 12:00 p.m may not be shipped the same day.
Are your prices the same in the retail store and online?
No, not all of our prices online and in the store are the same. Our online prices are only applied to online orders. Phone orders will receive our retail store pricing. If there is a sale online, it may not be the same in the retail store or vise versa. You can subscribe to our newsletter, by signing up in the top of our homepage, to stay up to date on any sales, promotions or new products.
Do you carry the same products in your store that you carry online?
We carry a majority of the same products online as we do in the retail store. There can be exceptions to some products due to stock or popularity, but all necessities such as tool, stringing material, findings, and crystal beads are the same at both locations.
There is an item I saw in your retail store but I can't find it online, how can I order it?
If you are having difficulty finding an item or would just like to know if we carry a certain item; send us an email with a picture and description of the item you are looking for.
How can I find you on social medias?
We are currently located on both Facebook and Twitter, and just simply search BeadsFactory.com or Beads Factory, INC. You can also click on the Facebook and Twitter Logo on the Navigation bar at www.beadsfactory.com which will take you directly to our social medias.
May I link your website, and social media's on my site?
You are more than welcome to link our site or social media's. We do feel that our photographs are exclusive, and shouldn't be used out of context. If you have any concerns or comments feel free to contact us at support@beadsfactory.com or call (213) 624-2121.
Why should I follow you on social medias?
By following us on social medias, you will always be up to date on all recent products and giveaways. It will provide more information on sales, sweepstakes, and brand new projects.
May I use your pictures, or projects?
We do not allow our projects or pictures to be used outside of our website.
Can I make and sell your projects?
Our designers have put in a lot of time and creativity to create perfect projects, and we do understand that many of our customers make and sell there own jewelry. At BeadsFactory.com, we do not mind to use our Project designs, but would appreciate credit when using it.
Do you offer a catalog?
Since we have a web site that shows a majority of our products, we do not offer a catalog. We feel that a website will show up to date information on all products instead of waiting for a catalog to printed and published.
Do you offer classes?
At the moment we do not offer any classes online or at our retail store, but can suggest several other locations that do.
I have a resale license, do you offer discount?
Currently all of our products are wholesale, but if you are a reseller, and can provide the adequate information, we can remove the tax for California residents.
To become a tax free wholesaler with us, email us a copy of your CA resale license.
There is a $25.00 minumun purchase if you want to use your resale lisence, the same applies for out retail store.
What forms of payment do you accept?
We accept all major forms of credit cards at our retail store and online website.
What is your return policy?
All return/refund claims must be made within 6 days of when you receive your package. Items must be in their original packaging in order to be returned, refunds will be processed once we receive and review your returned items. We can issue either a refund or online store credit to your account. Shipping prices are not refundable. All purchases made in our retail store are final, there will be no refunds or returns.
Can I return items from the website to the retail store?
Yes, however, you may not receive a refund. You can only be issued a store credit for the items you are returning. You must bring in your online invoice to make any exchanges. The credit may only be used in the store the same day and not online.
If I received a wrong package, or I am missing an item what should I do?
Beadsfactory.com puts it's best effort to accurately and efficiently send out correct online orders. However, if this does happen notify us immediately and we will do our best to resolve the issue.
Do you plan to receive any sterling silver products?
Currently a majority of our metal products are composed of brass, but we hope in the near future to bring in more sterling silver, for that perfect touch.